Shipping Policy

Last Updated: October 31, 2025

At CraftCoup Handicrafts, we aim to deliver your favorite handcrafted products to your doorstep safely . Each product is carefully packed and shipped with attention to detail to ensure it reaches you in perfect condition.

1. Order Processing Time

• All confirmed orders are processed within 2–4 business days (excluding Sundays and public holidays).
• Since all our products are handcrafted, certain items may require additional preparation time before shipping.
• You will receive an email and/or SMS notification once your order has been shipped, along with tracking details.

2. Shipping Partners

3. Estimated Delivery Time

• Metro cities: 5–6 business days after dispatch
• Other cities & towns: 6–9 business days after dispatch
• Remote or rural areas: May take up to 10–12 business days

Please note that delivery timelines may vary based on your location, courier delays, weather conditions, or unforeseen circumstances beyond our control.

4. Shipping Charges

• We offer free shipping on select products and order values as mentioned on the website.
• For other orders, a nominal shipping charge will be calculated and displayed at checkout before payment confirmation.

5. Order Tracking

6. International Shipping

7. Delayed or Undelivered Orders

In case your order is delayed or not delivered within the estimated time:

• Please contact us at support@craftcoup.in with your order number.
• We will coordinate with our courier partners to resolve the issue promptly.

If an item is lost in transit or returned to us due to address issues, we will assist you in reshipping or refunding the order (as applicable).

8. Damaged Packages

If you receive a damaged or tampered package, please:

• Do not accept the parcel.
• Take clear photos and immediately notify us at support@craftcoup.in within 24 hours of delivery.

We will arrange a replacement or issue a refund after verification.

9. Contact Us

For any shipping-related questions, assistance, or tracking support, please contact: